to build platforms that deliver online services—from e-commerce to public systems—designed to meet Syria’s real-world needs.

EcomEdge offers the ability to design and build websites that meet all needs and fields, equipped with the necessary technologies and software for each targeted sector.

EcomEdge also offers the ability to design and build smart applications that serve various sectors and business areas.

EcomEdge recognizes the era of the digital economy, in which digital infrastructure is the backbone of any successful digital transformation.

In this context, Syria’s design and development of digital platforms—whether for e-commerce or public systems—must be based on a thorough understanding of the market landscape and the country’s needs, from government, private, and even grassroots sectors. This must take into account the capabilities of existing infrastructure and technical and logistical constraints.

Therefore, the goal is to provide practical and flexible solutions that meet the actual needs of citizens, government agencies, and businesses, and that can gradually evolve toward global standards.

Digital Infrastructure Concept

Digital infrastructure includes all the technical components that support the delivery of online services:

• Servers and data centers, whether local or cloud-based
• Networks and internet connectivity through wired and wireless services, as well as 4G and 5G services
• Software systems and platforms (websites/smart apps) that manage content, services, and transactions
• Layers of security and data protection

In the Syrian context, this infrastructure must be designed to withstand challenges such as power outages, fluctuating internet quality, and financial resource constraints.

How does EDGE operate in this field?

The first phase: Assessment and analysis

• Analyzing the communication situation and technical resources in the target market.
• Identifying the most priority sectors (e-commerce, government services, education, health).

Phase 2: Technical Design

• Selecting a technical architecture based on operational and maintainability.
• Defining security and data management standards from the outset.

Phase 3: Development

• Build a prototype of the most prioritized platform.
• Test performance in different environments (fast and slow networks, various devices).

Phase 4: Gradual Launch

• Start with small target groups, gather feedback, and refine.
• Add new services based on user and sector priorities.

Phase 5: Sustainability and Improvement

• Training local operations and maintenance teams.
• Developing a plan for periodic security updates.

What are Syria’s realistic needs in the current and medium term?

EcomEdge takes an objective perspective that is compatible with current circumstances. Therefore, it sets out its interim vision to serve the public and private sectors by providing integrated platforms that deliver essential services.

Public Systems and E-Government Services

• Unified portals for government services (for issuing official documents, paying fees, and tracking applications).
• Linking these portals to government database systems while ensuring transaction security.
• Providing lightweight versions of services that can be accessed via mobile phones, even in areas with limited connectivity.

E-commerce

• Buying and selling platforms that operate in local currency and adapt to locally available payment and transfer systems.
• Integrated logistics solutions with courier companies, supporting shipment tracking even in areas with limited infrastructure.
• Lightweight and fast user interfaces designed for low-performance devices and slow networks.

Platform Design Criteria for Syria

• Flexibility: The ability to scale with increasing users and withstand outages.
• Compatibility with available architecture: We adapt our designs to varying internet speeds and commonly used devices.
• Cybersecurity: Data encryption, multi-factor authentication, and regular backups.
• Streamlined user experience: Easy-to-use and easy-to-manage interfaces in Arabic, with clear instructions and user guides.
• Integration: Connecting platforms to payment systems, shipping services, or government systems.

Challenges Specific to the Syrian Market

• Power outages and their impact on the continuity of services.
• Poor internet coverage in some areas.
• Lack of specialized technical personnel.
• Challenges with electronic payment.
• Weak community awareness of smart work environments or those conducted online, which requires gradual preparation of society to understand and assimilate modern systems.

Expected Impacts

Building digital infrastructure in Syria is not just a technical project; it is a strategic step toward reshaping the economy and public services. Success depends on designing flexible, secure, and user-friendly platforms that take into account the country’s actual conditions and are scalable as infrastructure improves in the future. These platforms must start with the simplest possible solutions and gradually grow to form the backbone of the Syrian digital economy and services.

• Increase access to services for citizens in both remote and urban areas.
• Stimulate local commerce by digitally connecting sellers and buyers.
• Improve the efficiency of government services by reducing wait times and limiting bureaucracy and corruption.
• Build user confidence in digital transactions through enhanced security and user experience.